Return And Refund Policy
At CaseZone, your satisfaction is our top priority. We want you to enjoy a smooth and worry-free shopping experience. Please review our return and refund policy below, which explains how we handle returns and refunds in the event of any factory issues with our products.
Return Policy
We offer a 5-day return policy from the date of delivery if you experience any factory-related issues with your item. We understand that unexpected issues can occur, and we’re committed to resolving them promptly and efficiently.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags intact, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
What Qualifies as a Factory Issue
A factory issue refers to any defect or malfunction caused by a manufacturing or quality control error. This may include, but is not limited to:
Product malfunction within the first few days of use
Defective or damaged components
Incorrect item received due to a packing error
Refund Process
If you encounter a factory issue, please contact our customer support team within 5 days of receiving your order. Our team will assist you through the return process and provide a return authorization.
Once we receive the returned product and verify the issue, your refund will be processed within 3 business days and credited back to the original payment method. We aim to make this process as smooth and fast as possible to minimize any inconvenience.
Return Method and Fees
To initiate a return, please contact our customer support team:
📧 [email protected]
📞 +961 81 515 374
We’ll provide you with detailed instructions for returning the product.
If the return is approved due to a verified factory issue, CaseZone will cover the return shipping costs.
Please note: This policy applies only to returns related to factory issues. For other types of returns, our general return policy may apply.
Additional Information
We are dedicated to resolving factory issues quickly and ensuring a hassle-free experience.
Our policy reflects our commitment to quality, transparency, and customer satisfaction.
If you have any questions or need further assistance, please don’t hesitate to contact our support team.
Thank you for being part of the CaseZone family — we value your trust and look forward to serving you again.
Warm regards,
The CaseZone Team